New System Enhancements – 99.999% uptime between our toll free telephony provider and our servers and software

This past Fall several widespread public internet outages impacted the Dial-N-Document® (DND) system for some of our customers. The DND system, by necessity, must rely on several upstream infrastructure vendors over which it has no direct control if outages occur. That fact notwithstanding, DND has always endeavored to provide as much uninterrupted service and redundancy into its system as possible. Accordingly, DND has expended and will continue to expend a significant on-going amount to lessen or eliminate, to the degree possible, future impacts of widespread internet outages. DND has contracted for this new system with two major vendors. No system is perfect but by contract we are advised that this new system will give our customers 99.999% uptime…